The salesman I worked with on this deal, Justin Howsey, was one of the most helpful and thorough salesman I’ve had the pleasure of working with on any deal, car or otherwise. He was extremely professional and listened to what I was asking for and had excellent knowledge of the vehicles on the lot helping me to get into the right truck and at the right price as well. Your business is lucky to have a young man with such patience and customer service skills on your staff.
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us at (432) 253-3352 so we may assist you in moving forward towards a resolution.
Went in for oil change and tire rotation the service advisor that assisted me was great, nice guy. BUT, I do not believe my tires were rotated and I found a Vape device on the floor of my truck when I got home. I do not appreciate that the service employee that work on my truck vaped in my truck. Will not be returning in light of the service I received on this visit and on past service visits.
Jacob, thank you for your response. We are sorry for your negative experience as this is not the type of service we strive for. Please feel free to reach out so we may discuss this further and turn your experience around.
Thank you. -Brandon Rivas, Service Manager, 432-681-2960, BRivas@lithia.com
Branden was very helpful getting me in and help with my truck. Jeremy the technician went above and beyond showing me what was wrong and how he fixed it. He also helped me with a couple other problems.
I've gotten nine emails since my service appointment. I have requested to be unsubscribed four different times. My service was too expensive.I did not have one on one consultation with the technician who performed the work. I did not get to see my bad parts - to reassure myself that I spent good money and didn't waste funds on unneeded maintenance. I came in with bad brakes and I left with bad brakes. Surprised no one noticed or brought that to my attention.