Overall was good, but it should not take 2 hours or more to get the oil changed on your vehicle when you take it in. I get emails to set appointments ahead of time, then find out, they no longer do that anymore.
When I arrived i was greeted by a salesperson almost immediately. I informed them i was there to talk to someone specifically and they left to inform them i had arrived. He came outside prepared with information on a truck he knew would be a good fit for my wife and I. We talked previously about what we were looking for and what our situation was and he told us not to worry that he would help us out to the best of his abilities which he did. Arnie was very knowledgeable and thanks to him we are proud owners of a brand new 2019 Chevy Silverado. It is the perfect truck for us.
I had a 5 hour wait for a oil change no one bothered to let us know the computers weren’t working. That was ridiculous since you can’t make appointments anymore. You get here at 7 in the morning only to wait 5 hours no one seems to care how long of a wait time we had.
Margaret, thank you for your response. We are sorry for your negative experience as this is not the type of service we strive for. Please feel free to reach out so we may discuss this further and turn your experience around. Thank you. -Brandon Rivas, Service Manager, 432-681-2960, BRivas@lithia.com
Eloise, thank you for your response. We are sorry for your negative experience as this is not the type of service we strive for. Please feel free to reach out so we may discuss this further and turn your experience around. Thank you. -Brandon Rivas, Service Manager, 432-681-2960, BRivas@lithia.com
Over all it was a great experience we went July 4 to purchase our Chevy 2019 3500. We received a Great deal from Joel Loya and our sale person Ellie Trejo! BTW she was amazing she received us with hot coffee and cupcakes for me and my husband. She went above everything to get us the truck we needed and she also spoke Spanish! Thank you Ellie por todo lo que eso por nosotros! I look forward to future business with you all!