Carlos and the gentleman who closed out the deal (I'm sorry I can't remember his name at the moment) were exceptional. I felt pretty nervous at first during the process. This was the largest purchase of my life but by the end I was very comfortable. Both of these guys did a great job trying to answer any questions I had and seemed like they honestly cared about my concerns. They did a great job guiding me through the process and offered excellent advise moving forward. Thanks to you both. Im very happy with my brand new 2021 Silverado LT, Z71, Trail Boss, crew cab/short bed! Cheers!